{
  "name": "UniAgent Desk",
  "short_name": "AgentDesk",
  "description": "Omni-channel Contact Center Agent Application",
  "start_url": "/inbox",
  "id": "/inbox",
  "display": "standalone",
  "display_override": ["window-controls-overlay", "standalone"],
  "theme_color": "#0d9488",
  "background_color": "#0f172a",
  "orientation": "any",
  "scope": "/",
  "lang": "vi",
  "categories": ["productivity", "business"],
  "icons": [
    { "src": "/icons/icon-192.png", "sizes": "192x192", "type": "image/png" },
    { "src": "/icons/icon-512.png", "sizes": "512x512", "type": "image/png" },
    { "src": "/icons/icon-maskable-512.png", "sizes": "512x512", "type": "image/png", "purpose": "maskable" }
  ],
  "shortcuts": [
    {
      "name": "Inbox",
      "short_name": "Inbox",
      "description": "Mở hộp thư",
      "url": "/inbox",
      "icons": [{ "src": "/icons/shortcut-inbox.png", "sizes": "96x96" }]
    },
    {
      "name": "Cuộc gọi",
      "short_name": "Gọi",
      "description": "Tới cuộc gọi đến",
      "url": "/inbox?tab=voice",
      "icons": [{ "src": "/icons/shortcut-phone.png", "sizes": "96x96" }]
    },
    {
      "name": "Wallboard",
      "short_name": "Wallboard",
      "description": "Mở màn hình giám sát",
      "url": "/supervisor/wallboard",
      "icons": [{ "src": "/icons/shortcut-wallboard.png", "sizes": "96x96" }]
    },
    {
      "name": "Thống kê của tôi",
      "short_name": "Thống kê",
      "description": "Xem hiệu suất cá nhân",
      "url": "/dashboard",
      "icons": [{ "src": "/icons/shortcut-stats.png", "sizes": "96x96" }]
    }
  ],
  "file_handlers": [
    {
      "action": "/import/contacts",
      "accept": {
        "text/csv": [".csv"],
        "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet": [".xlsx"],
        "application/vnd.ms-excel": [".xls"]
      }
    }
  ],
  "protocol_handlers": [
    { "protocol": "web+desk", "url": "/handle-protocol?url=%s" }
  ],
  "share_target": {
    "action": "/share-target",
    "method": "POST",
    "enctype": "multipart/form-data",
    "params": {
      "title": "title",
      "text": "text",
      "url": "url",
      "files": [{ "name": "media", "accept": ["image/*", "application/pdf", "text/csv"] }]
    }
  },
  "screenshots": [
    {
      "src": "/screenshots/inbox-desktop.png",
      "sizes": "1280x800",
      "type": "image/png",
      "form_factor": "wide",
      "label": "Inbox — Omni-channel workspace"
    },
    {
      "src": "/screenshots/inbox-mobile.png",
      "sizes": "390x844",
      "type": "image/png",
      "form_factor": "narrow",
      "label": "Inbox trên mobile"
    }
  ]
}